Returns & exchanges

Last updated: April 2026

We want you to love every Totli piece. Because childrenswear is personal, our policy is straightforward: returns apply when the product reaches you damaged. Exchanges are possible as described below. Shipping charges for approved returns or exchanges are on us (we cover those costs).

1. Damaged items — returns

• If your order arrives damaged (tears, stains, wrong item, major defect), you may request a return.
• Tell us within 7 days of delivery so we can help quickly.
• Please send us a short video on WhatsApp showing the damage and the product — this helps us verify and process your case without delay.

WhatsApp: Message us with your video (+917697425594). You can also use our Contact page with your order details.

2. Exchanges

• Exchanges are possible when agreed with our team (for example size or style swap), subject to stock.
• Send a video on WhatsApp explaining what you need (exchange reason and, if helpful, a quick try-on or flat lay) so we can confirm next steps.
• Approved exchanges are shipped with shipping charges included as part of our service for eligible cases.

3. What we don’t cover

Change-of-mind returns (no damage) may not be accepted unless required by law. Final-sale or clearly marked items follow the terms shown at checkout. If you are unsure, message us before ordering — we’re happy to help with sizing.

4. Refunds

For approved damaged-item returns, refunds are processed to the original payment method where possible. Payment providers (e.g. Razorpay) may take several business days to show the amount on your statement.

This page is a practical summary for customers. It is not legal advice; have counsel review for your operations under Indian consumer rules.