Shipping & delivery

Last updated: May 2026

We ship children's apparel within India with packing care suited to fabrics and trims you choose for little ones. Timelines below are indicative; checkout always shows payable shipping based on cart weight and your delivery state before you pay.

1. Where we ship

We currently ship within India unless stated otherwise at checkout. If you add international shipping later, show duties, taxes, and delivery responsibilities clearly before payment.

2. Processing time

Orders are typically packed within 1–3 business days after payment confirmation. During sales, launches, or peak seasons, delays may occur — communicate realistic windows on the site or by email/SMS when you know them.

3. Transit time

Metro and well-served pin codes: often 3–7 business days after dispatch. Remote areas may take longer depending on the courier. Times are estimates, not guaranteed delivery dates, unless you explicitly promise otherwise and can honour it.

4. Fees & free shipping

Free domestic delivery: when your order's catalogue subtotal (sum of garment line prices inclusive of GST, before shipping) is ₹3,000 or more, standard India-wide delivery appears as included at no extra charge at checkout. Below that threshold you pay the calculated rate described next.

Domestic shipping for orders below ₹3,000 is never less than ₹100 where our lane table would produce a lower figure—we apply that floor before payment. Your exact postage is shown before you pay at checkout.

How postage is calculated when it applies: we total each SKU's packed weight (set in Admin; if missing we apply a sensible lightweight default per item), match our rate table to your selected destination state and courier-style weight slabs, apply the ₹100 minimum where appropriate, compare your subtotal to the free-shipping threshold, then show the payable rupee amount before Razorpay.

5. Tracking

When the order ships, we send tracking or AWB details by email or SMS when the courier provides them.

6. Damaged, lost, or wrong items

If a parcel arrives damaged, is lost in transit, or the contents don’t match the order, contact us promptly via the Contact page with photos and your order ID. We will coordinate with the carrier and apply our Returns & refunds policy and applicable consumer law.

7. Undelivered or refused packages

If a shipment is returned due to repeated failed delivery attempts, an incomplete or incorrect address, or refusal at the door without a reported defect through our support channels, we may hold the outbound shipping charges and any restocking or re-dispatch costs we reasonably incur against a refund or re-shipment, after we notify you about the options available under our Returns & refunds approach and consumer law where it applies.