Shipping & delivery

Last updated: April 2026

We ship children’s apparel within India with the care you’d expect for delicate fabrics. Set the timings and rates below to match your couriers and commercials before you advertise them in ads or at checkout.

1. Where we ship

We currently ship within India unless stated otherwise at checkout. If you add international shipping later, show duties, taxes, and delivery responsibilities clearly before payment.

2. Processing time

Orders are typically packed within 1–3 business days after payment confirmation. During sales, launches, or peak seasons, delays may occur — communicate realistic windows on the site or by email/SMS when you know them.

3. Transit time

Metro and well-served pin codes: often 3–7 business days after dispatch. Remote areas may take longer depending on the courier. Times are estimates, not guaranteed delivery dates, unless you explicitly promise otherwise and can honour it.

4. Fees & free shipping

Shipping charges (if any) and thresholds for free shipping must be shown before payment in checkout. If you run promotions (e.g. “free shipping over ₹X”), keep this section and your cart logic aligned.

5. Tracking

When the order ships, we send tracking or AWB details by email or SMS when the courier provides them.

6. Damaged, lost, or wrong items

If a parcel arrives damaged, is lost in transit, or the contents don’t match the order, contact us promptly via the Contact page with photos and your order ID. We will coordinate with the carrier and apply our Returns & refunds policy and applicable consumer law.

7. Undelivered or refused packages

If a shipment is returned because of multiple failed delivery attempts, incorrect address, or refusal, reasonable re-shipping fees or restocking may apply — state your actual rule here once operations are fixed.