Frequently asked questions

Sizing

Our sizes are grouped by age range as a starting guide — every child grows differently, so check the size guide for garment measurements before you buy. If you’re between sizes, we’d generally suggest sizing up.

Placing an order

There’s no account to create. Add what you’d like to your bag and check out with your delivery details and contact information — we’ll email your order confirmation and updates there.

Payment

Payments are processed securely through Razorpay, supporting cards, UPI, netbanking, and wallets. We don’t store your card details.

Shipping

See Shipping & delivery for timelines and rates. Once your order ships, you’ll get tracking details by email — you can also message us on WhatsApp from your confirmation email to ask about your order’s status.

Returns & exchanges

See Returns & exchanges for the full policy and how to start one.

Fabric & care

Each product page lists fabric composition and care instructions specific to that piece. As a general rule, gentle machine or hand wash in cold water, and avoid direct high heat, keeps prints and colours looking their best for longer.

Still have a question?

Reach us at totlitales5@gmail.com or +917697425594, or visit Contact.